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Forgot my password
Change my password, address or credit card information
ORDERING
Form of currency accepted
Method of payment accepted
Check payments by phone, fax or mail
Ordering from outside the United States
International orders
Sales Tax
Cedit card won’t go through
Delete an order or change an item on an order
Remove a pending authorization on my credit/debit card
How to track order
APPLYING DISCOUNTS
Offer Code
Coupon
GIFT CARDS
Redeeming gift cards
EMBROIDERY
Embroidered orders require approval
Embroidery cost
Custom logo embroidery
What happens if I forgot my password?
1. Click on the Sign In link.
2. Click on the Forgot password link.
3. Enter e-mail address and press the Send me my password button.
4. Check your e-mail account to retrieve password.
Note: Password is sent automatically to the email address on your account. If you do not recieve your password within five minutes, please check your spam folder or contact us at 800.800.5788.
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How can I change my password, address or credit card information?
Password change:
1. Click on the My Account link.
2. Click on the Change Password link.
3. Sign In to your account (if you are not already signed in).
4. Type your existing password in the Old Password box.
5. Type in your new password.
6. Retype new password in the confirmation box.
For billing address or credit card changes, please call 800.800.5788 to update your account.
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What form of currency do you require?
Payments are accepted in the form of U.S. currency only.
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Method of payment
We accept Visa®, MasterCard®, Discover® Card, American Express® Card, check and money order. Checks are accepted by phone, fax or mail.
Sorry, no C.O.D.S.
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Paying by check
Checks can be processed electronically if submitted by phone or fax to speed the processing of your order. Checks may alternatively be mailed for traditional processing. All check funds must clear the bank before your order will ship.
By phone, we will ask for your bank's name, address, phone number and banking information. Please have your checkbook handy. Please allow 5-7 business days for electronic check processing.
By fax, send a copy of your blank check with order information to 877.269.0120. Faxed checks must include a signature.
Please allow 5-7 business days for processing.
Checks by mail, please allow 10 business days after your check is received for processing.
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Can I purchase product from outside the United States?
We are able to ship products to customers in Canada, Puerto Rico, U.S. Virgin Islands and many other countries. Additional processing time and shipping fees. Orders placed online for destinations outside the U.S. will go on hold, pending customer approval. A customer service representative will contact you with a quotes for your shipping expense and delivery timeframe.
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Do I have to pay sales tax?
We are required by law to collect sales tax for residents in AZ, CA, CO and TX.
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How do I track my order?
When your order ships, you will be sent a shipment confirmation with your Order tracking number and method of shipment. Visit the Order Tracking page and select the appropriate carrier. You will be sent the carrier’s website, where you may enter your tracking number to locate details on your package.
To ensure that you receive shipment confirmation emails automatically, please be sure that your account is flagged to receive order confirmation emails:
1. Go to My Account link
2. Go to Personal Settings link
3. Go to Notifications section of your preferences
4. Checkmark the box: I would like to be notified (by e-mail) when an order is placed.
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I can't get my credit card to go through.
The billing address you enter must match the address on file with your credit card company (check that it is correct by referencing a recent billing statement).
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How do I add an Offer Code to my order?
Limit one offer code per order. Promotional offers from separate offer codes cannot be combined.
1. Click to Shopping Cart
2. Scroll to bottom of cart
3. On left side, find box labeled "Enter Offer Code:"
4. Type desired offer code and click Update button
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How do I redeem a coupon on my order?
Because coupons are associated with a specific account, you must be signed in to redeem. If a coupon is available on your account, you will be given the opportunity to add it in the shopping cart. Coupon is available for one time use.
1. Sign in
2. Add qualifying item(s) to your cart
3. If coupon is available on account, shopping cart will show a "Your Coupons" section.
4. The coupon is available to select once qualifying amount has been met.
5. Click the button to use coupon or select Save for later.
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Can I delete an order or change an item in an order?
To delete or change an order, please call 800.800.5788 to speak with a customer service representative.
We process and package orders throughout the day to ensure your purchase is shipped without delay. In many cases, we are able to modify an order within 10 minutes from the time it was placed, when you notify us by phone.
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How do I remove a pending authorization on my credit/debit card?
When placing an order with credit or debit card, the full amount of your order will be authorized to verify that funds are available. When the order ships, the pending authorization will become a charge on your card. In the event your order has been canceled, the original authorization will be released by your banking institution. The time it takes for an authorization to release and drop off is determined by your individual bank and can range from 24 hours to 30 days. Scrubs Clearance Store does not have access to these funds nor do we have the ability to release them. However, our customer service professionals are happy to contact your bank upon request to help expedite the release if possible.
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Embroidered orders require customer approval before they ship.
Customer approval and consent is required on every embroidered order. A customer service associate will contact you to confirm spelling, letter casing (upper/lower), embroidery and logo placement, font preference and thread color. Please allow 2-4 business days for processing on orders with fewer than 10 embroidered garments.
Once approved, embroidered garment(s) are custom made for you and can only be returned if there is a manufactuing defect. Embroidered garment(s) are non-refundable and cannot be exchanged or returned for any other reason.
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How much does embroidery cost?
Let us personalize your scrubs with up to two lines of embroidered text and one logo.
Line 1: $4.95 (1-4 garments) $3.95 (5+ garments)
Line 2: $4.95 (1-4 garments) $3.95 (5+ garments)
Logo: $5.95 (1-4 garments) Customer Logo: Call for quote
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How much does custom embroidery cost?
Custom Logos are the perfect way to complete your professional appearance and give your office consistent, well-branded visual appeal. Start ordering scrubs with your custom logos in just one week!
1. Call 800.800.5788 to speak with a Logo Specialist about your custom logo needs.
2. Email a digital image of your artwork (.jpg, .gif, .tif, .doc formats accepted) to info@scrubsclearancestore.com
3. Allow 3-4 days business days for a digitized proof of your artwork
4. Allow 1 business following your verbal or written approval for your custom logo to become available on your account. Custom logos can be added to the garment(s) of your choice by phone only. Sorry, this service is not available for online purchases.
5. Prices for initial set-up and embroidery may vary, depending on the size and complexity of your logo.
Set-up fee: starting at $99
Logo embroidery: add your custom logo, starting at just $5.95 per garment.
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Can I redeem my SmartScrubs Gift Card?
Yes, your Gift Card is accepted as a payment method:
1. Add items to shopping cart
2. Click Checkout button (you may be prompted to sign in)
3. Complete billing and shipping addresses
4. Under Payment Options, enter gift card number
5. Click the "Use" link to validate gift card. We will show amount of gift card applied and remaining order balance due.
6. If using multiple gift cards on the same order, repeat steps 4 and 5 for each additional gift card.
7. If the gift card covers full order balance, click the Next button
7b. If balance due is owed beyond gift card use, enter alternate payment method for the balance (credit card, check), then click the Next button.
8. Finalize order
9. Order confirmation page and email will show the last four digits of the gift card number(s) used on the order.
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